1. ORDERING PROCESS ON NADGO.CO.UK

Browse our Website to select the NadGo® NAD+ Pen Kit (1000 mg) you wish to purchase, then click the “Add to Cart” button. You can review your cart at any time by clicking the “Shopping Cart” icon.

You may be required to complete a short online screening form to confirm product suitability before purchasing. All data is processed securely in accordance with our Privacy Policy.

Choose your delivery method, review your order details and applicable delivery charges, and confirm your agreement with these Terms.

Once confirmed, you will be redirected to Stripe, our PCI-DSS-compliant payment provider, to complete your payment securely. We do not store full payment card details.

You will receive an initial email acknowledging your order. After verifying stock availability, we will send an Order Confirmation, which constitutes a binding contract.

If we cannot fulfil your order, we will notify you promptly and issue a full refund or offer an appropriate alternative.

For questions or assistance, please contact hello@nadgo.co.uk.

2. OUR PRODUCTS

The following product is available for purchase on the Website and covered by these Terms:

NadGo® NAD+ Pen Kit (1000 mg) – a reusable, precision-engineered injector pen supplied with one 1000 mg NAD+ vial, 20 sterile micro-needles, 20 alcohol wipes, a travel pack, and a sharps disposal bin. The system allows controlled, multiple-use delivery of NAD+ for nutritional supplementation.

The NadGo® Pen Kit is sold as a registered food-supplement delivery system, not a medicine, cosmetic, or medical device.

All products are manufactured under Good Manufacturing Practice (GMP) standards.

3. PRICES AND PAYMENT TERMS

All prices are shown in GBP (£) and are inclusive of VAT where applicable.

Prices may change at our discretion but will not affect confirmed orders.

Payment must be made in full at checkout via Stripe. Orders are processed only after payment confirmation.

We reserve the right to withhold or cancel orders where payment fails or remains outstanding.

You agree not to initiate unjustified chargebacks. A chargeback is unjustified if the purchase was authorised by you, the products were received as described, or you failed to contact us first to resolve the issue.

Unjustified chargebacks may result in recovery of the full chargeback amount, administrative fees, and any reasonable legal costs.

For any payment concerns, please contact hello@nadgo.co.uk before initiating a chargeback.

4. DELIVERY POLICY

Orders are shipped from our warehouse via temperature-controlled couriers to maintain product integrity.

Please ensure your delivery address is accurate at checkout; incorrect addresses may cause delays.

Typical UK delivery time is 3–5 working days after order confirmation; international deliveries may take 7–14 working days, depending on customs clearance.

You will receive tracking details once your order is dispatched.

We guarantee shipment within 30 days of confirmed payment, except where prevented by circumstances beyond our control.

We will notify you promptly of any unexpected delay.

5. RETURNS AND CANCELLATIONS

Because our products contain temperature-sensitive and sterile components, returns and cancellations are restricted.

We cannot accept returns of opened, used, or temperature-exposed items, including NAD+ vials, needles, or wipes.

For hygiene and safety reasons, once shipped, orders cannot be cancelled or returned unless the product is faulty or incorrect.

If you receive a damaged, defective, or incorrect order, notify us within 48 hours of delivery at hello@nadgo.co.uk.

Provide photos and order details; we will arrange a replacement or refund upon verification.

Please review all product descriptions carefully before purchasing. If uncertain, contact us for clarification before placing an order.

6. CANCELLATION BY US

We may cancel your order by written notice if:

• Payment is not received; or
  
• We are prevented from fulfilment due to events beyond our control, including supplier shortages, transport delays, or force majeure.
  

7. WARRANTIES AND REPRESENTATIONS

By placing an order, you confirm that:

• You are over 18 and legally able to enter into binding agreements;
  
• The information you provide is accurate and complete; and
  
• You will use and store the product strictly according to the instructions.
  

We warrant that:

• We are authorised to sell the products listed;
  
• The products are free from undisclosed defects at the time of sale; and
  
• Product descriptions on our website are accurate and current.
  

This warranty does not cover misuse, poor storage, or unauthorised handling.

All other warranties, express or implied, are excluded to the fullest extent permitted by law.

8. LIMITATIONS AND EXCLUSIONS OF LIABILITY

Nothing in these Terms limits liability for death or personal injury resulting from our negligence or for fraud.

We are not liable for misuse, improper storage, or unauthorised application of the product; delays or delivery issues beyond our reasonable control; or indirect or consequential losses such as business interruption or loss of profit.

Our total liability for any claim will not exceed the amount paid for the relevant order.

You agree not to hold NADGO Limited officers, directors, or employees personally liable for any loss or claim.

9. IMPORTANT HEALTH DISCLAIMER

The NadGo® Pen Kit is a food-supplement delivery system, not a medicine or medical device.

It is not intended to diagnose, treat, cure, or prevent any disease.

Use only as directed and follow all included instructions carefully.

Always consult a healthcare professional before use — especially if you are pregnant, breastfeeding, have a medical condition, or take medication.

The pen and vial system is multi-use: maintain sterile handling, replace micro-needles after each use, and dispose of them safely in the provided sharps bin.

NADGO Limited is not liable for injuries, adverse effects, or damages arising from misuse, unsterile technique, or deviation from instructions.

10. SCOPE

These Terms apply exclusively to purchases made via nadgo.co.uk.

They do not grant rights in NadGo® trademarks or intellectual property.

Third-party courier and logistics providers operate under their own terms.

11. CHANGES TO THESE TERMS

We may modify these Terms at any time. Updates take effect immediately upon posting.

It is your responsibility to review the current Terms before each purchase.

Continued use of the Website constitutes acceptance of any revised Terms.

12. BINDING EFFECT

These Terms form a legally binding agreement between you and NADGO Limited.

By using this Website and placing an order, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

13. GENERAL

Assignment: We may assign or transfer our rights and obligations under these Terms without affecting your consumer rights. You may not assign your rights without written consent.

No Waiver: Failure to enforce any provision shall not constitute a waiver.

Third-Party Rights: Only you and NADGO Limited may enforce these Terms.

Severability: If any clause is found invalid, the remainder shall continue in effect.

Entire Agreement: These Terms represent the full agreement between you and us.

Governing Law: These Terms are governed by English law.

Jurisdiction: All disputes shall be heard exclusively in the courts of England and Wales.

Language: These Terms are available in English only.

14. CONTACT US

The Website is owned and operated by NADGO Limited, a private limited company registered in the United Kingdom.

Registered Office: London, United Kingdom

Email: hello@nadgo.co.uk

Website: https://www.nadgo.co.uk

LEGAL NOTICE: TERMS OF USE

These Terms of Use (“Terms”) govern your use of our website available at nadgo.co.uk (the “Website”). By using our Website, you accept these Terms in full.

If you disagree with these Terms or any part of them, you must not use the Website.

If you make a purchase through our Website, you will also be asked to agree to our Product Terms & Conditions.

You must be at least 18 years of age to use this Website.